Terms and Conditions for the UK ME/CFS specialist clinic
1. Introduction
These Terms and Conditions govern the use of the UK ME/CFS specialist clinic (“the Clinic,” “we,” “us,” or “our”) website and virtual consultation services. By booking an appointment or using our site, you agree to these terms in full.
2. Eligibility & Virtual Services
UK Residency: Our services are intended for residents of the United Kingdom. If you are accessing this from abroad, you must disclose your location.
Suitability: Virtual consultations are not suitable for emergencies. If you are experiencing chest pain, severe bleeding, or difficulty breathing, call 999 immediately.
Identity Verification: We require a valid form of photo ID and proof of address before your first consultation to comply with UK medical regulations.
Referral: We require a referral letter from your GP with your clinical information (Please see FAQ for information required).
3. Medical Disclaimers
Clinical Judgment: Our clinicians reserve the right to refuse treatment or a prescription if they believe a virtual setting is not clinically appropriate for your condition.
No Guarantee of Prescription: A consultation does not guarantee a prescription. Prescriptions are issued only at the doctor’s professional discretion.
External Labs/Referrals: Any fees for third-party blood tests or specialist referrals are not included in our consultation fee.
4. Appointments and Cancellations
Payment: Full payment is required at the time of booking to secure your slot.
Cancellations: We require at least 2 weeks’ notice for a full refund. Cancellations made with less than 2 weeks’ notice will not be refunded.
Late Arrival: If you are more than 10 minutes late for your video link, the appointment may be cancelled without a refund.
5. Privacy and Data Protection (GDPR)
Your data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Consultations are conducted via secure, encrypted video platforms. We do not record video consultations without your explicit, written consent.
We are registered with the Information Commissioner’s Office (ICO).
6. Professional Regulation
All our doctors are registered with the General Medical Council (GMC) and hold a valid licence to practise in the UK.
The clinic is regulated by the Care Quality Commission (CQC). You may view our registration status on our homepage.
7. Complaints Procedure
We aim to provide the highest level of care. If you are dissatisfied, please contact admin@ukmecfsspecialist.co.uk. We follow a formal complaints procedure in line with CQC requirements and will acknowledge your complaint within 3 working days.
8. Limitation of Liability
The UK ME/CFS specialist clinic shall not be liable for any technical failures of your internet connection or hardware that prevent the consultation from taking place.
Medical Disclaimer & Terms of Use
Last Updated: 14 August 2026
9.1. Nature of Content & Educational Scope
All information, articles, opinions, graphics, and materials published on Blog | UK ME/CFS Specialist (the "Website") are provided solely for general educational, academic, and informational purposes. Content published here reflects professional insights into Myalgic Encephalomyelitis / Chronic Fatigue Syndrome (ME/CFS), Long COVID, autonomic dysfunction, and related fatigue conditions. It is not intended to replace, override, or substitute individual professional medical advice, clinical evaluation, diagnosis, or treatment planning.
9.2. No Establishment of Doctor-Patient Relationship
Accessing, reading, commenting on, or interacting with the information contained on this Website, or communicating with Prof Dmitry Pshezhetskiy via email, contact forms, or social media channels, does NOT create a doctor-patient relationship.
No professional duty of care or clinical obligation is formed through website interaction. Confidentiality or medical privilege cannot be guaranteed for unsolicited communications sent through public contact forms or blog comment sections.
9.3. Clinical Variability in ME/CFS Management
ME/CFS is a complex, multi-system illness with significant individual heterogeneity. Medical research, clinical guidelines (such as NICE Guideline NG206), symptom management protocols (e.g., pacing, energy management), and emerging therapies discussed on this blog are general in nature. What is effective, safe, or appropriate for one individual may be ineffective or potentially harmful to another. Readers are strongly advised never to delay seeking medical advice, disregard personal medical guidance, or alter prescribed medication or management protocols based on information read on this Website.
9.4. Emergency & Urgent Medical Needs
This Website is not monitored for clinical triage or emergency communication. If you are experiencing a medical emergency, severe relapse, or acute collapse:
In the UK, dial 999 or present to your nearest Hospital Emergency Department (A&E).
For urgent but non-life-threatening medical advice, contact NHS 111 or your local GP surgery.
International readers should contact their local national emergency medical services.
9.5. GMC Professional Standards & External Links
As a UK-registered medical practitioner bound by the General Medical Council (GMC) professional standards (including Good Medical Practice and guidance on digital communications), content is created in good faith based on evidence available at the time of publication.
This Website may contain hyperlinks to third-party websites, patient support organisations, research papers, or external tools. These links are provided solely for convenience. Prof Dmitry Pshezhetskiy does not endorse, control, or guarantee the accuracy, completeness, or safety of external websites.
9.6. Limitation of Liability
To the fullest extent permitted by law in England and Wales, Prof Dmitry Pshezhetskiy excludes all liability for any loss, injury, damage, or adverse health outcome arising directly or indirectly from the use of, reliance on, or inability to access the content on this Website.